COURSE OUTLINE

DAY 1

MORNING 9.00AM-12.30PM

MODULE 1 - DEVELOPING A POWERFUL SELF-IMAGE

  • What Constitutes a good Self-Image

  • Success in the Business World

  • What is Etiquette and how is it linked with Professionalism

  • The origins of Etiquette in Business & Social circles

  • Integrating Values, Ethics and Integrity in our Business & Social Life

 

MODULE 2 - OFFICE ETIQUETTE

  • Understanding your Corporate Culture, Shared Values, Mission & Vision

  • How you view yourself, others & your job

  • Acknowledging your Negative/Positive  traits

  • Dealing with Positive & Negative feelings at work

  • Analysis of Attitudes & Values

  • Enhancing Your Self-Esteem

  • Social ills at the workplace

  • Managing Office Politics

  • Handling Conflict with Business Colleagues

  • Forging effective relationships with Bosses, Peers & Subordinates

 

AFTERNOON SESSION 2.00-4.30PM

MODULE 3 - THE ART OF BUSINESS DINING (PRACTICAL SESSION)

Dining Etiquette - part A

  • Identifying various forms of dining - Formal /Semiformal/ Cocktails/ Buffets/Asian/Western

  • Planning Business Menus Food Taboos & Dishes to Avoid

  • Table Manners (Restaurants / Receptions)

  • The Art of Table Conversation

  • Cutlery Finesse – Int’l Rules & Customs

  • Cocktail Functions Do’s and Taboo’s

 

Seating Protocol – Part B

  • Receiving VIPs / Clients at functions

  • Precedence at Functions for VIP’S/ Hosts / Guests

  • Styles of placement (Int’l standards)

 

4.45 pm- Q&A session

5.00 pm- Close

         

DAY 2

MORNING 9.00AM-12.30PM       

MODULE 4 - SOCIAL ETIQUETTE

  • Making your First Impression an Asset

  • International Gestures of Confidence

  • An overview of Body Language

  • Formal/Informal Introductions (Business vs. Social Etiquette)

  • The Art of Greetings & Handshakes

  • Forms of Address with Names & Titles

  • Handling Business Cards with flair

 

MODULE 5 - GROOMING

  • Skin - Care Health for Men & Women

  • Make-up workshop for Women

  • Hair Grooming for Men & Women

 

AFTERNOON SESSION 1.30-5.00PM          

MODULE 6 -PROFESSIONAL DRESSING FOR MEN & WOMEN(TRIP TO BOUTIQUES)

  • Developing a powerful Professional Presence

  • Identifying your personal Brand

  • Building a Business Wardrobe men & women

  • Use of classic Accessories for work

  • Guidelines to Dressing Business Professional & Smart Casual - Men & Women