COURSE OUTLINE

DAY 1

MORNING 9.00AM-12.30PM

MODULE 1 - DEVELOPING A POWERFUL SELF-IMAGE

• What Constitutes a good Self-Image

• Success in the Business World

• What is Etiquette and how is it linked with Professionalism

• The origins of Etiquette in Business & Social circles

• Integrating Values, Ethics and Integrity in our Business & Social Life

MODULE 2 - OFFICE ETIQUETTE

• Understanding your Corporate Culture, Shared Values, Mission & Vision

• How you view yourself, others & your job

• Acknowledging your Negative/Positive  traits

• Dealing with Positive & Negative feelings at work

• Analysis of Attitudes & Values

• Enhancing Your Self-Esteem

• Social ills at the workplace

• Managing Office Politics

• Handling Conflict with Business Colleagues

• Forging effective relationships with Bosses, Peers & Subordinates

AFTERNOON SESSION 2.00-4.30PM

MODULE 3 - THE ART OF BUSINESS DINING (PRACTICAL SESSION)

Dining Etiquette - part A

• Identifying various forms of dining - Formal /Semiformal/ Cocktails/ Buffets/Asian/Western

• Planning Business Menus Food Taboos & Dishes to Avoid

• Table Manners (Restaurants / Receptions)

• The Art of Table Conversation

• Cutlery Finesse – Int’l Rules & Customs

• Cocktail Functions Do’s and Taboo’s

Seating Protocol – Part B

• Receiving VIPs / Clients at functions

• Precedence at Functions for VIP’S/ Hosts / Guests

• Styles of placement (Int’l standards)

4.45 pm- Q&A session

5.00 pm- Close

DAY 2

MORNING 9.00AM-12.30PM       

MODULE 4 - SOCIAL ETIQUETTE

• Making your First Impression an Asset

• International Gestures of Confidence

• An overview of Body Language

• Formal/Informal Introductions (Business vs. Social Etiquette)

• The Art of Greetings & Handshakes

• Forms of Address with Names & Titles

• Handling Business Cards with flair

MODULE 5 - GROOMING

• Skin - Care Health for Men & Women

• Make-up workshop for Women

• Hair Grooming for Men & Women

AFTERNOON SESSION 1.30-5.00PM          

MODULE 6 -PROFESSIONAL DRESSING FOR MEN & WOMEN(TRIP TO BOUTIQUES)

• Developing a powerful Professional Presence

• Identifying your personal Brand

• Building a Business Wardrobe men & women

• Use of classic Accessories for work

• Guidelines to Dressing Business Professional & Smart Casual - Men & Women